Privacy Policy

Effective Date: March 29th, 2026

At HOMERS, we are committed to protecting your personal information in accordance with applicable laws, including Quebec’s Law 25.

1. Information We Collect

We may collect personal information that you provide to us directly, including:

  • Name
  • Email address
  • Phone number
  • Billing and payment details (where applicable)
  • Order, booking, or service-related details
  • Information submitted through website forms (e.g., contact forms, inquiries, applications)

We also collect certain technical information automatically, such as:

  • IP address
  • Browser type
  • Pages visited
  • Device and usage data (via cookies and analytics tools)

Certain optional information may also be collected where voluntarily provided, including:

  • Language preferences
  • Preferences or special requests
  • Accessibility-related information
  • Service-specific details
  • Employment-related information

2. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.

  • Consent may be implied where information is required to deliver a requested product or service
  • Consent for marketing communications is obtained through an explicit opt-in (e.g., checkbox) or as otherwise permitted under applicable Canadian anti-spam laws, including Canada's Anti-Spam Legislation
  • You may withdraw your consent at any time (see Section 6)

3. How We May Use Your Information

We may use your information to:

  • Process transactions, bookings, or service requests
  • Communicate with you regarding inquiries or services
  • Provide customer service and support
  • Improve our website, services, and user experience
  • Send marketing communications where consent has been provided
  • Comply with legal and regulatory requirements

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies, including:

  • Essential cookies (e.g., security, functionality, preferences, reCAPTCHA)
  • Analytics tools (e.g., Google Analytics)
  • Advertising tools (e.g., Meta Pixel, Google Ads, TikTok Pixel)
  • Performance and monitoring tools (e.g., New Relic)

These tools help us:

  • Improve website functionality
  • Analyze traffic and usage
  • Measure and optimize marketing performance
  • Monitor and maintain system performance

Where required, you will be presented with a cookie banner allowing you to accept or manage non-essential cookies.

5. Sharing of Information

We may share your personal information with trusted third-party service providers, including:

  • Payment processors (e.g., Stripe, Square) to process payments
  • Email and marketing platforms (e.g., Brevo, Mailchimp) to send communications
  • Analytics and advertising providers (e.g., Google, Meta, TikTok) for insights and marketing
  • Booking, scheduling, or service platforms to manage requests or appointments
  • Hosting and infrastructure providers (e.g., DigitalOcean or similar) to operate our website
  • Monitoring and performance tools (e.g., New Relic) to maintain system performance

These providers are only given the information necessary to perform their services and are required to protect it.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw your consent at any time
  • Request that we cease certain uses or disclosures of your information
  • Request de-indexation or removal of personal information where legally applicable

To exercise your rights, contact us at:
info@homersmtl.ca

We may verify your identity before processing your request.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required to comply with applicable legal, tax, or regulatory obligations.

When personal information is no longer required, it may be:

  • Securely deleted, or
  • Anonymized for analytical purposes

8. Data Transfers Outside Quebec

Some of our service providers may process or store personal information outside Quebec, including in other provinces or countries such as the United States.

As a result, your information may be subject to the laws of those jurisdictions.

We take reasonable steps to help ensure that your information remains protected.

9. Security Safeguards

We implement appropriate security measures to protect personal information, including:

  • Secure HTTPS encryption
  • Password-protected systems
  • Role-based access controls
  • Limited access to personal data
  • Use of secure, trusted third-party providers
  • Backups and system monitoring

10. Privacy Incidents

In the event of a privacy incident:

  • We will investigate and take steps to reduce the risk of harm
  • We will notify affected individuals and applicable authorities where required by law
  • We maintain internal records of such incidents as required

11. Complaints

If you have concerns about how your personal information is handled, you may submit a complaint to:

All complaints will be reviewed by the person responsible for personal information.

If you are not satisfied with our response, you may also contact the Commission d’accès à l’information du Québec.

12. Person Responsible for Personal Information

The person responsible for personal information is:

Privacy Officer
HOMERS
info@homersmtl.ca

13. Automated Processing & Profiling

We may use analytics and advertising tools that analyze user behavior to:

  • Understand website usage
  • Improve marketing performance
  • Deliver more relevant advertising

These tools do not make decisions that have a significant impact on you without human involvement.

14. Website Forms

Our website may include forms such as:

  • Contact forms
  • Transaction or checkout forms
  • Booking or scheduling forms
  • Service or inquiry forms
  • Newsletter sign-up forms
  • Application forms

Information collected is limited to what is necessary for each purpose.

15. Minors

Our website is not intended for children, and we do not knowingly collect personal information from minors.

16. Updates to This Policy

This policy may be updated from time to time. The latest version will always be posted on this page with the updated effective date.

17. Language

This privacy policy is available in both English and French.